Module 05 · 14 min
Common Exceptions
Learning Objective
Recognize and respond to the seven most common Check-In exceptions.
Why It Matters
How exceptions are handled determines whether a small issue stays small or becomes a customer escalation.
Training Content
Damage on arrival
Document immediately with photos before any movement. Do not unbox further until escalation is logged.
Missing serial number
Do not invent. Tier-2 label, photo, exception ticket, supervisor review.
Visual Workflow
01Identify Exception
→02Document with Photo
→03Open Exception Ticket
→04Escalate if Needed
→05Resume Flow
Knowledge Check
Scenario
1. An asset arrives with visible physical damage to the chassis. First action?
Select an answer to check.
Source References
- SOPSOP-EXC-004 Exception Handlingv2.3 · updated 2025-09-30